To ensure we can fulfill our service obligations, you must maintain the minimum hardware and software standards outlined below. These standards will be updated periodically to reflect evolving technologies. Support for items that do not meet these minimum standards will be provided at our discretion and may not be covered under your service agreement.
Servers
Dell, HP, Supermicro, or Lenovo servers with the following specifications:
Redundant PSU
Warranty: Current
CPU: Intel Xeon or AMD EPYC
RAM: 32 GB
OS: Windows Server 2019+
Storage: RAID5 or similar
Dell iDRAC, HP iLO or similar
Computers
Business or Enterprise models with the following characteristics:
Make
Dell (Pro, Pro Max, OptiPlex, Latitude, Vostro, Precision)